C
3 days ago
- Minimum Qualification :
Job Description/Requirements
Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?
Are you a customer experience (CX) generalist with deep expertise in CPQ and an interest in process automation? Do you keep pace with the most recent innovations in CX and AI?
If so, Trilogy’s AI-First Professional Services team is for you. Our mission is to revitalize businesses by prioritizing customer success, AI-driven technology refactoring, and strategic realignment. As part of our 2025 strategy, we’re driving innovative approaches to evolving Salesforce-native CPQ applications. Our goal is to build a lean, highly efficient team capable of addressing complex architecture challenges while streamlining workflows with AI-driven automation.
That’s where you come in. You are a subject-matter expert in configuring, customizing, and implementing CPQ solutions who is convinced that many currently manual processes can be automated with AI or other software tools. Your strength lies in your range of knowledge. You are not a bureaucrat; you are hands-on, and you solve problems. You are not a delegator; you prioritize getting things and use AI to accelerate value delivery. You are not a narrow specialist; you embrace professional and personal range and are always willing to learn.
If you thrive in dynamic environments, while maintaining a strategic and holistic approach to driving business growth, the Trilogy’s PS team is your new home!
What You Will Be Doing
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
What to expect next:
Are you a customer experience (CX) generalist with deep expertise in CPQ and an interest in process automation? Do you keep pace with the most recent innovations in CX and AI?
If so, Trilogy’s AI-First Professional Services team is for you. Our mission is to revitalize businesses by prioritizing customer success, AI-driven technology refactoring, and strategic realignment. As part of our 2025 strategy, we’re driving innovative approaches to evolving Salesforce-native CPQ applications. Our goal is to build a lean, highly efficient team capable of addressing complex architecture challenges while streamlining workflows with AI-driven automation.
That’s where you come in. You are a subject-matter expert in configuring, customizing, and implementing CPQ solutions who is convinced that many currently manual processes can be automated with AI or other software tools. Your strength lies in your range of knowledge. You are not a bureaucrat; you are hands-on, and you solve problems. You are not a delegator; you prioritize getting things and use AI to accelerate value delivery. You are not a narrow specialist; you embrace professional and personal range and are always willing to learn.
If you thrive in dynamic environments, while maintaining a strategic and holistic approach to driving business growth, the Trilogy’s PS team is your new home!
What You Will Be Doing
- Lead strategic consulting engagements with customers to define CX and CPQ objectives and business requirements, incorporating automation and AI-powered workflows when and where possible
- Ensure seamless CPQ integration within Salesforce by defining system requirements, including integration design, data mapping, and AI automation migration strategies across CRM, CPQ, CLM, ERP, and billing systems
- Identify and implement AI and automation opportunities within customer processes, with a focus on improving user experience, accuracy, and efficiency
- Guide customers in shaping and executing AI-powered customer experience and CPQ strategy
- Experience managing 3+ full-lifecycle CPQ projects, with strong expertise in Salesforce CPQ, Velocity CPQ, or Oracle CPQ
- At least 5 years of consulting or CPQ and CX implementation experience
- Experience leveraging Generative AI for business process automation, customer interaction improvements, or technical solution development
- Willingness to travel for up to 50% of your work hours
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
What to expect next:
- You will receive an email with a link to start your self-paced, online job application.
- Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
- First, emails may take up to 15 minutes to send, refresh and check again.
- Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
- Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
- If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
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