Admin Assistant

Responsibilities:

• Front Office Management: Serve as the primary point of contact for all visitors and callers, ensuring a welcoming and professional atmosphere at all times. Manage incoming and outgoing communications, including phone calls, emails, and in-person inquiries.
• Brand Mailbox Management: Oversee the management of all brand-specific mailboxes, ensuring that communications are promptly and accurately addressed. Coordinate with relevant departments to ensure that inquiries, requests, and communications are handled in a timely manner.
• Data Tracking and KPI Management: Track, analyze, and merge high-level KPIs across all brands on Amazon FBA. Collaborate with various departments to ensure the accurate and timely reporting of these metrics. Provide insightful analysis and reports to senior management to support decision-making processes.
• Administrative Support: Handle a wide range of administrative tasks, including but not limited to, scheduling meetings, managing calendars, organizing files, and ensuring that all administrative functions are executed with precision and efficiency.
• Daily Reporting: Compile and present daily reports summarizing key operational metrics, administrative tasks completed, and any issues or challenges encountered. Ensure that all reports are accurate, comprehensive, and submitted on time.
• Cross-Departmental Collaboration: Work closely with other departments, including Operations, Finance, Marketing, and Creative Media, to ensure that all administrative tasks align with the broader goals of the organization. Facilitate smooth communication and collaboration across departments.
• Document Management: Maintain organized and up-to-date records, ensuring that all documents are filed appropriately and can be retrieved easily when needed. Implement and manage document control processes to maintain data integrity and confidentiality.
• Continuous Improvement: Identify opportunities for process improvement within the administrative function. Pro-actively suggest and implement changes that enhance efficiency, reduce errors, and streamline operations.

Requirements:

• Educational Background: A Bachelor's degree in Business Administration, Office Management, or a related field is preferred. Equivalent work experience may be considered.
• Experience: A minimum of 3-5 years of experience in an administrative or receptionist role, preferably within a fast-paced, high-growth environment.
• Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data management systems. Experience with Amazon FBA platforms is a strong advantage.
• Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously. Strong attention to detail is a must.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with a diverse range of stakeholders. Strong interpersonal skills and a customer-focused mindset are essential.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement changes effectively.
• Time Management: Superior time management skills with the ability to work under pressure and meet tight deadlines. The ability to prioritize tasks effectively in a fast-paced environment is crucial.
• Confidentiality: A high level of discretion and confidentiality in handling sensitive information is required.

Why Join Key Retail Group?

• Innovative Environment: Be part of a company that is at the forefront of the e-commerce industry, constantly innovating and driving success across multiple brands.
• Professional Growth: We offer opportunities for professional development and career advancement, recognizing and rewarding high performance.
• Collaborative Culture: Join a team of dedicated professionals who are passionate about what they do and work together to achieve shared goals.
• Competitive Salary: We offer a competitive salary of NGN 150,000 per month.

How to Apply: Interested candidates who meet the above criteria are encouraged to submit their resume and a cover letter detailing their qualifications and experience.