Admin Manager

Company Overview

At Innovate Path Consulting, we specialise in IT training and consulting services, supporting clients in achieving success and advancing in the tech landscape. Our mission is to deliver exceptional training experiences and consulting solutions that drive meaningful results. As we expand, we’re seeking an experienced and proactive Admin Manager to oversee essential administrative functions, enhance participant experiences, and keep our operations running smoothly.

Position Overview

The Admin Manager will play a key role in supporting our training operations and ensuring the smooth functioning of administrative tasks. The ideal candidate will be organised, detail-oriented, and capable of balancing multiple responsibilities to support our training and consulting services effectively. This role requires someone comfortable with both traditional administrative duties and tasks unique to the tech training space, such as managing Learning Management System (LMS) content.

Key Responsibilities

• Participant Communication: Serve as the primary point of contact for training participants, handling inquiries and providing timely responses to ensure a positive experience.
• Learning Management System (LMS) Management: Upload, organise, and maintain course materials on the LMS, including handling video uploads, course updates, and tracking participant progress.
• Video Editing and Uploading: Edit and prepare recorded sessions for the LMS to ensure quality content for participants.
• General Administrative Support: Oversee daily tasks including email management, document filing, and data entry.
• Meeting Coordination: Host and record Zoom training sessions, manage scheduling, and distribute recordings to participants as needed.
• Payment Tracking: Monitor and track payments, keeping accurate records and sending reminders if necessary.
• Reporting: Generate weekly and monthly reports to track administrative tasks, participant engagement, and other key metrics.
• Database Maintenance: Maintain accurate and organised participant databases for easy access and reporting.

Qualifications

• Proven experience in an administrative or managerial role, ideally within a training, consulting, or tech environment.
• Strong proficiency with LMS platforms, Zoom, and Microsoft Office Suite.
• Must be able to use Excel and create PowerPoint presentations - Essential
• Basic video editing skills for preparing training materials.
• Excellent communication skills and a customer-service mindset.
• Highly organised and able to multitask effectively.

If you're a skilled administrator who’s excited to support a fast-growing tech consultancy, we’d love to hear from you.