Customer Advisor Associate

Responsibilities:

• Respond to inquiries and follow up on pending email communications.
• Create emails for hosts and organize document folders for easy access and retrieval.
• Utilize LinkedIn, Indeed, Glassdoor, and direct client websites to send applications for potential client proposals.
• Schedule and coordinate meetings with clients.
• Use ChatGPT to assist in modifying and optimizing proposals.
• Create and maintain documents using Microsoft Word and Excel, incorporating AI for optimization.
• Assist with various administrative tasks as needed.
• Efficiently surf and navigate the web.
• Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, tracking, and returns.
• Maintain detailed and accurate records of customer interactions and transactions.
• Work with team members and other departments to resolve complex issues and ensure customer satisfaction.
• Anticipate customer needs and offer solutions to enhance their experience.
• Gather customer feedback to identify areas for improvement and contribute to service enhancements.
• Meet or exceed performance targets and service level agreements.

Requirements:

• Familiar with Microsoft Office packages.
• Preferred typing speed of 30-35 WPM.
• Excellent interpersonal communication skills.
• NYSC members are encouraged to apply.
• Ability to work independently and manage pressure effectively.