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Agent - Business and Personal Account Specialist
Paycare Limited
Marketing & Communications
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Job Summary
We are seeking highly motivated and customer-focused Agents to join our team as Business and Personal Account Specialists. As an Agent, you will play a crucial role in onboarding new customers, promoting our services, and providing exceptional customer support. If you have a passion for fintech, excellent communication skills, kindly apply
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Guide potential clients in setting up business and personal accounts on the PayCare platform, ensuring compliance with regulatory standards
- Acquire and maintain in-depth knowledge of PayCare's features and functionalities, providing clear demonstrations and troubleshooting assistance.
- Assist customers with account-related issues, offer personalized recommendations, and provide transaction guidance.
- Generate leads and advertise PayCare's services in rural areas through networking and referrals.
- Promote the benefits of business accounts to entrepreneurs, SMEs, and corporate clients, highlighting advanced features.
- Educate customers on the differences between business and personal accounts, conducting training sessions or providing informational resources.
- Verify customer information, maintain accurate records, and ensure adherence to compliance and KYC regulations.
- Work closely with the customer success team, sales, and marketing teams to address escalated issues, improve customer satisfaction, and identify potential leads.
- Track customer engagement, identify opportunities to enhance adoption rates, and provide feedback to management.
Requirements:
- 0-3 years of experience in customer-facing roles, particularly in onboarding, support, or account management.
- Proven experience working with fintech platforms or financial services, with knowledge of digital wallets, virtual cards, and payment systems.
- Experience promoting business solutions or financial products tailored to SMEs and corporate clients.
- Familiarity with KYC processes and financial compliance requirements.
- High school Diploma, ND, HND, or bachelor's degree in Business Administration, Finance, Marketing, or a related field is preferred.
What We Offer:
- Commission-based income with unlimited earning potential
- Opportunity to work with a cutting-edge fintech company
- Comprehensive training and support to ensure your success
- Flexible working hours and remote work options
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