Air & Ocean Administrator

Responsibilities:

• Receive pre-alert and create shipments in Cargo wise
• Ensure Invoicing of all shipments in Cargo wise
• Pull Cargo wise operations reports as may be required
• Monitor and pull shipment information in Navigator
• Notify consignees of their shipment for document handover
• Review all shipment docs before invoicing
• Quotations and Pricing requests responses – Network and external
• Advising and understanding the Air & Ocean import and export processes and regulations in Nigeria to advise others
• Linking with key partners and vendors for service instructions and delivery
• Connecting customers to the right desk
• Investigating and solving customer problems on invoicing & shipments
• Provide customers with refunds and credit notes
• Providing feedback for clients to improve services
• Assisting management to discuss possible improvements to the company’s customer service
• Maintain the highest level of professionalism
• Other duties as may be assigned by management

Requirements:

• Graduate with industry-related experience
• Minimum of 2+ years of relevant freight experience
• Strong IT and interpersonal skills.
• Analytical, Dynamic, Proactive, Discreet, Honest, Street Smart, flexible and can easily grasp company operating systems.
• Excellent written, oral communication & presentation skills.
• Ability to cultivate and nurture strong working relationships.
• Willing to work in either Lekki or Apapa axis.
• Remote working after probation - 1 day per week.