Air Ticketing and Reservation Officer

Responsibilities:

• Making reservations: Booking and issuing airline tickets, and other travel arrangements for customers
• Assist Passengers: Help with reservations, ticketing, and flight schedule inquiries.
• Customer Service: Provide exceptional service, address concerns, and assist passengers with special needs.
• Flight Information: Inform passengers of flight delays, cancellations, and gate changes.
• Transaction Handling: Process cash and credit transactions for ticket purchases and airline fees.
• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
• Providing travel information: Offering information on flight schedules, travel itineraries, and visa requirements, and other relevant travel details
• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refunds requests, following the appropriate procedures.
• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
• Processing payments: Collecting payments from customers and issuing tickets and receipts.
• Maintaining records: Keeping accurate records of bookings, payments, and customer information.
• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.

Requirements:

• BSc in any field
• 3 years of experience as an Air ticketing and reservation officer
• Must have good knowledge on Amadeus and Galileo software