Air Ticketing and Reservation Officer
Discovery Travel & Tours Ltd
Hospitality & Leisure
Job Summary
We are looking to hire an Air Ticketing and Reservation Officer, who will manage flight bookings, issue tickets, and provide excellent customer service. You'll handle booking issues, process payments, and keep clients informed about schedule changes and policies. Strong organizational skills and attention to detail are essential for this dynamic role
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Assist Passengers: Help with reservations, ticketing, and flight schedule inquiries.
- Check-In Procedures: Issue
boarding passes and handle baggage processing.
- Customer Service: Provide exceptional service, address concerns, and assist passengers with special needs.
- Flight Information: Inform passengers of flight delays, cancellations, and gate changes.
- Transaction Handling: Process cash and credit transactions for ticket purchases and airline fees.
- Regulation Compliance: Adhere to all airline and airport regulations and guidelines for safety and security.
- Making reservations: Booking airline tickets, and other travel arrangements for customers
- Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
- Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
- Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
- Providing travel information: Offering information on flight schedules, travel itineraries, and visa requirements, and other relevant travel details
- Handling cancellations and refunds: Assisting customers with cancellations, changes, and refunds requests, following the appropriate procedures.
- Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
- Processing payments: Collecting payments from customers and issuing tickets and receipts.
- Maintaining records: Keeping accurate records of bookings, payments, and customer information.
- Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.
Requirements:
- HND in any field
- 3 years of experience as an Air ticketing and reservation officer
- Must have good knowledge on Amadeus and Galileo software
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