Assistant Admissions Team Lead

Responsibilities:

• Implement and actualize the strategic objectives of the Admissions Directorate to achieve enrollment targets.
• Develop and improve standard operating procedures for key admission functions, including application screening, interview management, application processing, and onboarding.
• Drive the successful achievement of annual enrollment targets through strategic initiatives and operational management.
• Lead and guide the Admissions Team, steering activities and ensuring alignment with corporate objectives.
• Collaborate with applicants, gather feedback, and use business intelligence for process improvement.
• Oversee program marketing, including recommending events, partnerships, and initiatives to boost awareness and relevance.
• Ensure operational efficiency by maintaining an active and responsive online application portal, in collaboration with the Tech Team.
• Enhance user experience on the online admissions platform through feedback and functional updates with the Hybrid Learning Environment (HLE) Team.
• Vet all outgoing communications, such as offer letters, rejection letters, and onboarding guides, ensuring compliance with policies and standards.
• Proactively improve conversion rates by addressing applicant inquiries and streamlining processes.
• Process student applications, maintain accurate admission databases, and ensure compliance with internal and external standards.
• Schedule and oversee applicant interviews, ensuring adherence to departmental policies.
• Develop timelines and enforce compliance for application processing and student onboarding.
• Collaborate with internal teams, including the Communication and Media Team, to align on marketing plans and target awareness strategies.
• Monitor compliance with internal policies, recommending reforms based on applicant feedback and outcomes.
• Generate and oversee standardized departmental reports, including admission cycle, session information, and candidate information reports.
• Continuously enhance the student/participant experience through training recommendations and feedback.

Requirements:

• Expertise in contemporary admission practices and academic administration at tertiary and postgraduate levels.
• Proficiency in admissions software and database management.
• Strong command of the English language and excellent report writing skills.
• Minimum BSc in Public Administration or related fields; a master’s degree or relevant certifications is an advantage.
• At least 7 years of experience in education or learning and development sectors, with international exposure preferred.
• Proficient in Microsoft Office Suite, communication technology, and admissions software.
• Proven experience managing diverse teams and resolving conflicts.
• High empathy and a commitment to outstanding customer service.
• Strategic thinker with strong organizational skills and attention to detail.
• Excellent public speaking and presentation skills.
• Adaptable to changing technologies and environments, with a commitment to diversity and equal opportunities.
• Leadership qualities to inspire and motivate team members.