Assistant Customer Service Representative
TheLuxAuto
Customer Service & Support
Job Summary
We are currently seeking a highly motivated and versatile Assistant Customer Service Representative. Our company is a leading car rental service provider committed to delivering exceptional customer experiences. With a strong focus on customer satisfaction, we strive to provide reliable, convenient, and affordable car rental solutions to individua
- Minimum Qualification : Others
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Serve as the primary point of contact for customers, both in-person and over the phone, ensuring prompt and professional assistance.
- Manage customer inquiries, concerns, and complaints with empathy and efficiency, striving to provide optimal solutions and exceed customer expectations.
- Develop and implement marketing strategies to enhance brand awareness, increase customer engagement, and drive sales.
- Create compelling content for social media platforms (such as Facebook, Instagram, and Twitter) to promote our car rental services, special offers, and unique features.
- Monitor social media channels, engage with customers, respond to comments and messages promptly, and build positive brand relationships.
- Utilize analytics tools to track the effectiveness of marketing campaigns and social media efforts, making data-driven recommendations for improvement.
- Stay up-to-date with industry trends, emerging technologies, and social media platform updates to ensure our marketing strategies are innovative and effective.
- Collaborate with cross-functional teams to develop and refine customer service processes, contributing to continuous improvement initiatives.
Requirements:
- Bachelor's degree in Marketing, Communications, Business, or a related field is preferred.
- Proven experience in customer service roles, preferably within the car rental industry or a related field.
- Demonstrated knowledge and experience in marketing and social media management.
- Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences.
- Excellent problem-solving skills and the ability to handle challenging customer situations with professionalism and composure.
- Proficient in using social media platforms, analytics tools, and content creation software.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Flexibility to work evenings, weekends, and holidays as required
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