Head of Sales - Travel

JOB TITLE: HEAD OF SALES

JOB TYPE: FULL TIME

BUSINESS UNIT(S): SALES

LOCATION: LAGOS

RESPONSIBLE TO: GENERAL MANAGER/ALTERNATE

TRAVEL REQUIRED: AS REQUIRED

JOB PURPOSE

As the Head of Sales, your responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Head of Sales duties will include hitting annual targets, building relationships and understanding customer trends.

RESPONSIBILITIES

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of Sales team through Business Development Managers
• Provide accurate forecast and ensure that all branch targets are met
• Manage and lead the sales team in the different branches
• Develop, establish and enforce goals, as well as policies and procedures for the sales team
• Conduct weekly/monthly sales meeting and trainings
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for the Account Officers in sync to the annual target provided
• Conduct regular MPR (Monthly Performance Review)
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Facilitate sales team bonding / workshop
• Prepare weekly and monthly reports
• Set out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that

drive the growth of the brand

• Lead all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintain, develop, and research potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine effectiveness
• Carry out any other related tasks as required.

QUALIFICATION & CERTIFICATION

• Minimum of B.Sc. in Business Management or related field; an M.Sc. or MBA is an added advantage
• Professional qualifications/certifications are an added advantage

EXPERIENCE

• Minimum of 8 years’ professional experience, with at least 3 years demonstrated involvement working in supervisory role for direct sales
• Travel experience and/or luxury jet travel experience is highly preferred.

SKILLS & KNOWLEDGE

• Strong prospecting skills and excellent closing skills
• Exceptional verbal, written & presentation communication skills
• Experience working in the Travel Industry will be an added advantage
• Excellent customer service delivery focus
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Excellent attitude and work ethics
• Excellent Leadership and Managerial Skills
• Result driven & target oriented