Assistant Operations Manager

Responsibilities:

• Collaborate with the Operations Manager and various teams to address guest inquiries and concerns, ensuring a high level of guest satisfaction. Handle complaints and resolve issues promptly.
• Collaborate with the Operations Manager to implement operational procedures and policies. Help streamline processes to improve efficiency and productivity.
• Conduct regular inspections of facilities and services to ensure compliance with health and safety regulations, as well as quality standards.
• Prepare reports on operational performance, guest feedback, and staff performance. Analyze data to identify areas for improvement.
• Support the planning and execution of events and functions within the organization, ensuring that all aspects run smoothly.
• Assist in staff training programs to enhance skills and service quality, and to ensure that all personnel are aware of and adhere to established policies and procedures.
• Facilitate effective communication between departments to ensure cohesive operations and a seamless guest experience.
• Collaborate with the Operations Manager to oversee inventory levels for supplies and equipment, ensuring that necessary resources are available for daily operations.
• Develop and implement a comprehensive maintenance schedule for all equipment and assets, minimizing downtime and ensuring optimal functionality.

Requirements:

• 3 years experience
• Degree in a related field
• Bachelor's degree in Hospitality Management, Business Administration or a related field
• Excellent organizational and time-management skills
• Previous experience in operations or related field is a plus, including supervisory roles
• Strong leadership and team management skills with decision-making capabilities