Beauty Salon Manager

Responsibilities:

Administrative Oversight:

• Manage day-to-day administrative operations of the salon.
• Coordinate appointments and maintain the salon’s scheduling system.
• Handle customer inquiries and resolve issues promptly.

Staff Management:

• Supervise and support salon staff, including hairstylists, estheticians, and receptionists.
• Conduct regular staff meetings and training sessions to ensure high standards of service.
• Assist in the hiring, onboarding, and performance evaluation of team members.

Financial Management:

• Oversee salon budgeting and financial reporting.
• Manage payroll and employee commissions accurately and timely.
• Monitor inventory levels and place orders for products and supplies as needed.

Customer Service Excellence:

• Ensure exceptional customer service is delivered at all times.
• Gather feedback from clients to improve services and customer satisfaction.
• Promote salon services and products to enhance client retention
• Collaborate with the marketing team to develop promotional strategies.
• Manage social media accounts and online presence to attract new clients.
• Organize events and special promotions to boost salon visibility.

Requirements:

• HND/Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum of 1 year of experience in a managerial role within the beauty or wellness industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in salon management software and basic accounting practices.
• Passion for beauty and an understanding of current trends in the industry.