Branch Supervisor

Responsibilities:

Store Operations Management:

• Supervise and coordinate daily store activities to ensure smooth operations.
• Enforce store policies, hygiene, and safety regulations.
• Monitor store cleanliness, product arrangement, and visual merchandising.

Sales & Customer Service:

• Assist customers in selecting skincare products based on their needs.
• Train staff on skincare product knowledge, sales techniques, and customer service.
• Handle customer inquiries, complaints, and ensure a high level of satisfaction.
• Implement and track sales strategies to meet or exceed targets.

Inventory & Stock Management:

• Oversee stock levels and ensure timely replenishment of products.
• Conduct regular stock counts and prevent loss or theft.
• Coordinate with suppliers and management for restocking and new product arrivals.

Staff Supervision & Training:

• Lead and motivate store employees to ensure high performance.
• Assign tasks, schedule shifts, and monitor staff attendance.
• Conduct regular training sessions to improve product knowledge and sales skills.

Reporting & Compliance:

• Maintain sales records, customer feedback, and inventory reports.
• Prepare monthly performance reports for management.
• Ensure store compliance with company policies and retail standards.

Requirements:

• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of skincare products, trends, and ingredients.
• Sales and target-driven mindset.
• Basic understanding of inventory management and POS systems.
• Ability to multitask, organize, and work under pressure.