Beauty Operations Manager

Responsibilities:
Operations Oversight:

• Supervise daily operations across all existing and future departments (retail, production, hair salon, makeup studio, nail salon, lash & brow bar, spa and more).
• Ensure the space is clean, organized, and running efficiently.
• Monitor stock levels of beauty products and coordinate reorders.
• Ensure timely ordering of stock to avoid shortages or overstocking.
• Negotiate with vendors for cost-effective purchasing.
  

Team Management:

• Oversee and manage the performance of staff, including stylists, technicians, and assistants.
• Organize staff schedules to optimize coverage and reduce downtime.
• Mentor team members and ensure consistent adherence to service standards.
  

Customer Experience:

• Act as the point of contact for client complaints, inquiries, and special requests.
• Ensure customers receive exceptional service and maintain a welcoming and professional atmosphere.
• Monitor and enhance the customer journey at every touchpoint.
• Develop and implement strategies to enhance the overall client experience.
  

• Develop and implement strategies to boost revenue and customer retention.
• Create and oversee promotional activities and seasonal campaigns to drive client engagement.
• Monitor KPIs and provide regular performance reports to the business owner.
• Collate important industry dates and ensure we have representation at all key events.
• Coordinate social media and advertising efforts to increase visibility.
• Analyze industry trends and client feedback to inform business strategies.
• Develop long-term plans to expand the business's services and client base.
  
• Foster relationships with clients to build loyalty and referrals.
  

Staff Training and Compliance:

• Coordinate staff training sessions to improve skills and introduce new services.
• Ensure compliance with company safety and hygiene standards.
• Monitor employee adherence to company policies and protocols.
• Conduct regular staff meetings to communicate goals, updates, and address concerns.
• Recruit, train, and mentor staff to maintain high levels of performance.
  

Financial Oversight:

• Manage budgets, including petty cash, and ensure cost-effective operations. Monitor expenses and control costs.
• Track sales and service targets, identifying opportunities for growth.
• Manage vendor relationships and negotiate contracts where necessary.Prepare financial reports and present them to stakeholders or owners.
  
• Identify opportunities to improve profitability without compromising quality.
  

• Monitor company sales and ensure revenue targets are met or exceeded.
• Promote services, treatments, and products to boost sales.
• Develop marketing campaigns and partnerships to attract and retain clients.
  

• Uphold the company's brand image and reputation through consistent service standards.
• Organize promotional events and special offers to drive client engagement.
• Coordinate social media and advertising efforts to increase visibility.
  

Strategic Planning and Growth:

• Analyze industry trends and client feedback to inform business strategies.
• Foster relationships with clients to build loyalty and referrals.
• Develop long-term plans to expand the company's services and client base.
  
  

Requirements:

• Proven experience in a management role, preferably in the beauty or hospitality industry
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and salon management software.
• Passion for the beauty and wellness industry.
• Bachelor's degree in Business Administration, Hospitality, or a related field (preferred but not mandatory).