Business Operations Lead

Our client, a reputable luxury studio rental space, is seeking a dynamic Business Operations Manager with a deep understanding of the lifestyle and beauty industry. This role is crucial in overseeing and coordinating daily studio operations while driving business growth and digital presence.

Location: Victoria Island, Lagos

Working Hours: Tuesdays - Saturdays (9am-5pm), Mondays (Applicable only when we have studio bookings)

Salary: 150,000

Key Responsibilities:

1. Operations Management:

• Develop and optimize workflow structures for efficient studio operations
• Manage daily schedules and appointments using company website and booking tools
• Ensure proper maintenance of studio and workstations
• Arrange regular maintenance services for all equipment

2. Team Leadership:

• Supervise staff, ensuring active fulfilment of roles
• Conduct weekly staff meetings
• Oversee staff training and resolve personnel issues

3. Financial Management:

• Prepare daily sales and weekly management reports
• Maintain updated records of costs and revenues (daily, monthly, quarterly) - Manage inventory, order products, and replenish stock
• Handle client payments and track all transactions

4. Customer Relations:

• Ensure client satisfaction through excellent service
• Handle and resolve all client complaints
• Build and maintain strong relationships with clients
• Manage correspondence via phone, WhatsApp, and email
• Update client information and database

5. Business Development:

• Identify growth opportunities and propose strategies to expand the business
• Analyze market trends and competitor activities to inform business decisions
• Develop partnerships with relevant industry players to enhance studio offerings
• Monitor and analyze the performance and effectiveness of development strategies
• Prepare and submit performance reports periodically

6. Social Media / Email Marketing:

• Post on Instagram three times a week
• Respond to DM requests
• Send out weekly newsletters
• Develop engaging content that showcases studio services and attracts potential clients
• Plan and execute marketing campaigns across platforms to drive sales

Qualifications:

• Minimum 2 years of proven experience as a Business Operations Manager or similar role
• Bachelor's degree from an accredited institution (Business Administration, Marketing, or related field preferred)
• Proficiency in Microsoft Suite, Email marketing tools, Google tools and Canva or Photoshop
• Experience with digital marketing and content creation is a plus

Required Skills:

• Social Media Management
• Knowledge of bookkeeping and financial reporting
• Excellent leadership, customer service, and communication skills
• Strong organizational and time management abilities
• Proactive and self-starting attitude
• Analytical thinking and problem-solving abilities
• Adaptability to changing industry trends
• Ability to multitask and prioritize effectively