Immediate Start
New
6 days ago
Business Operations Manager
Charles Ardor & Company
Hospitality & Leisure
Hospitality & Hotel
NGN
150,000 - 250,000
Easy Apply
Job Summary
We’re looking for a strong, tech-savvy Business Manager to oversee day-to-day operations across all business units, ensuring smooth workflows, proper reconciliation, and efficient reporting structure between staff, supervisors, and management
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Oversee and manage the restaurant
supervisors, ensuring they are effectively leading their teams.
- Directly oversee kitchen staff,
inventory operations, and coworking space employees.
- Act as a bridge between staff and
management, ensuring communication is smooth and operational goals are clear.
- Intervene in operations where
necessary, but ensure supervisors handle frontline issues.
- Train and coach supervisors on best practices, ensuring they execute their roles properly
- Ensure supervisors are accurately
reporting daily sales and resolving discrepancies before submission.
- Verify POS reports match sales and
bank deposits.
- Work with the accounting team to
track revenue trends, flag inconsistencies, and optimize financial controls.
- Oversee cost control measures and ensure waste reduction across all business units.
- Ensure daily stock counts and usage
logs are completed and properly recorded.
- Supervise inventory to prevent
shrinkage, theft, or misuse.
- Work with suppliers to ensure
deliveries match purchase orders before approval.
- Implement inventory tracking technology to improve accuracy and prevent stock losses.
- Ensure smooth coordination between
restaurant, lounge, and coworking space operations.
- Regularly assess service quality and
efficiency, making necessary adjustments.
- Troubleshoot issues in workflow,
staffing, or customer service, implementing quick solutions.
- Work closely with the kitchen team
to monitor food quality, efficiency, and wastage control.
- Ensure co-working space operations run smoothly, maintaining customer satisfaction and seamless check-ins.
- Ensure staff use POS and digital
systems correctly to prevent reporting errors.
- Introduce process automation where
possible to streamline reporting and operations.
- Train supervisors and team members
on basic tech tools (POS, inventory software, spreadsheets, etc.).
- Be proactive in adopting new
technology solutions that improve business efficiency.
Requirements:
- Proven experience in hospitality,
retail, or business operations management (3+ years).
- Strong leadership and team
management skills, able to oversee multiple business units.
- Financial acumen, comfortable with
daily sales reconciliation, revenue tracking, and inventory oversight.
- Tech-savvy and computer literate, able to quickly learn and use new systems (POS, Excel, Google Sheets, inventory
software, etc.).
- Strong problem-solving skills and
the ability to make real-time decisions.
- Clear communicator, able to liaise
between staff, supervisors, and management.
- Ability to work under pressure in a
fast-paced hospitality environment.
- Trustworthy and accountable,
ensuring business interests are always prioritized.
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