Business Service Manager

Responsibilities:

• Oversee and manage the company's service delivery in the electric mobility sector, ensuring smooth and efficient operations.
  
• Develop and implement service strategies that align with the company’s goals and ensure high-quality service across all departments.
  
• Monitor service performance metrics, identify areas for improvement, and implement corrective measures to optimize service delivery.
• Build and maintain strong relationships with key clients in the electric mobility sector to understand their needs and provide tailored solutions.
  
• Act as the main point of contact for clients, addressing any concerns, feedback, or service-related issues promptly and professionally.
• Ensure ongoing communication with clients, keeping them informed of service updates, innovations, and industry trends.
• Identify opportunities for new business and service growth in the electric mobility industry.
  
• Collaborate with the sales and marketing teams to develop strategies for expanding the company’s service offerings and market share.
• Analyze market trends, customer feedback, and competitive activities to recommend business growth initiatives.
• Lead, mentor, and manage the service team, ensuring they are well-trained, motivated, and equipped to deliver excellent service.
  
• Set performance targets for the team, monitor progress and conduct regular performance reviews to ensure continuous improvement.
• Foster a collaborative and high-performance team environment focused on customer satisfaction and business goals.
• Develop and implement customer satisfaction initiatives to ensure a positive client experience.
  
• Manage and resolve customer complaints or issues, ensuring prompt and satisfactory resolutions.
• Establish and maintain quality assurance processes to ensure service consistency and high standards.
• Oversee daily operations related to service delivery, ensuring that all processes are streamlined and meet company standards.
  
• Develop and maintain operational policies and procedures that promote efficiency and ensure compliance with industry regulations.
• Manage resources effectively, including personnel, technology, and budget, to optimize service delivery.
• Prepare regular reports on service performance, customer satisfaction, and business growth for senior management.
  
• Use data and analytics to track key performance indicators (KPIs) and recommend improvements for better service outcomes.
• Stay updated on industry trends, regulations, and emerging technologies in the electric mobility sector.
  
• Ensure that the company’s service offerings are compliant with relevant legal and regulatory requirements.
• Provide insights and recommendations based on industry knowledge to enhance the company’s service offerings and customer satisfaction.

Requirements:

• BSc. or HND in Business Administration, Operations Management, or a related field.
  
• Minimum of 6 years of experience in a similar role, preferably in electric mobility or related industries.
  
• Proven experience in managing service operations, with a focus on operational efficiency and customer satisfaction.
  
• Strong understanding of the electric mobility sector, including trends, challenges, and growth opportunities.
  
• Demonstrated ability to lead, mentor, and manage a team, ensuring high performance and collaboration.
  
• Exceptional interpersonal and communication skills to manage and build lasting relationships with clients.
  
• Experience in identifying business growth opportunities and developing strategies to enhance service offerings and market share.
  
• Strong analytical and problem-solving skills to address operational challenges and customer concerns effectively.
  
• Passion for customer satisfaction and delivering high-quality service experiences.
  
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members.
  
• Strong organizational and time-management skills to handle multiple priorities and deadlines effectively.
  
• Proficient in using service management software, CRM systems, and other relevant tools for operational efficiency.