New
1 week ago
Call Agent
Crop2Cash ltd
Customer Service & Support
Agriculture, Fishing & Forestry
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking for a Call Agent to provide courteous and professional phone support to our users, whether they need help troubleshooting a technical issue, want to purchase a product or have a complaint. Our Call Agent has the responsibility of answering customers' questions about our products and offering suggestions to fit their needs.
- Minimum Qualification : Degree
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Politely answer inbound calls and respond to customer inquiries promptly;
- Place cold calls to customers for engagement, upselling, and conversion;
- Generate customer interest in the company’s products or services;
- Provide personalized customer service by responding to the needs of customers;
- Document and report on customer feedback to improve the customer experience;
- Manage sales and order fulfillment via the appropriate channels;
- Manage and update customer databases with notes for each customer;
- Maintain a positive attitude and calmly respond to customers’ complaints;
- Refer issues and questions to managers if necessary;
- Prepare product and customer reports by gathering data collected during customer interactions;
- Other relevant tasks as assigned to the employee.
Requirements:
- Previous experience in customer service, technical service, and other related fields
- Patience and empathy
- Clarity in communicating
- Excellent attention to detail
- Proficiency in Google WorkSpace, CRM, tools, and ClickUp.
- Excellent multitasking
- Time management
- Ability to speak and understand multiple languages (Hausa, Yoruba, Igbo).
- Strong problem-solving ability
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