Call Center Agent

Workcentral | Full time









Call Center Agent

Lagos, Nigeria, Nigeria | Posted on 03/13/2024

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sJob Informatio

• nDate Opened 03/13/2024
• Job Type Full time
• Industry Customer Service
• Work Experience Fresher
• Salary To be Discussed in the course of the interview
• City Lagos, Nigeria
• State/Province Lagos
• Country Nigeria
• Zip/Postal Code 1000231
  
  

Job Descriptio

nWe are seeking enthusiastic and dedicated individuals to join our team as Call Center Agent Interns. This internship offers an excellent opportunity for fresh graduates to gain hands-on experience in customer service and communication skills within a dynamic call center environment. As a Call Center Agent Intern, you will be responsible for providing exceptional customer service, resolving inquiries, and assisting callers with their needs

.Requirement

sEducation: Bachelor's degree or equivalent in any field

.Communication Skills: Excellent verbal and written communication skills in English

.Customer Focus: Strong customer service orientation with a passion for helping others

.Team Player: Ability to work collaboratively in a team environment

.Adaptability: Flexible and adaptable to changing priorities and situations

.Problem-Solving Skills: Effective problem-solving and decision-making abilities

.Computer Literacy: Basic computer skills and proficiency in using MS Office applications

.Availability: Willingness to work flexible hours, including evenings, weekends, and holidays as needed

.Benefit

sLearning Objectives

:Customer Service Excellence: Deliver outstanding customer service by handling inbound and outbound calls professionally and efficiently

.Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience

.Product Knowledge: Acquire a thorough understanding of our products, services, and policies to provide accurate information to customers

.Communication: Communicate clearly and effectively with customers to ensure their needs are understood and met

.Documentation: Accurately document all customer interactions and transactions in the appropriate systems or databases

.Team Collaboration: Collaborate with team members and other departments to resolve customer issues and improve service delivery

.Adaptability: Adapt to changes in procedures, policies, and technologies to meet evolving customer needs and business requirements

.Professional Development: Actively participate in training sessions and workshops to enhance customer service skills and product knowledge

.Learning Outpu

tLearning Opportunity: Gain valuable hands-on experience and enhance your skills in customer service and communication

.Networking: Build professional relationships and expand your network within the industry

.Mentorship: Receive guidance and support from experienced professionals in the field

.Potential for Growth: Explore potential career opportunities within the organization based on performance and capabilities

.Certificate of Participatio

nPossibility of Job Placemen

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