Call Center Agent (Hebrew Speaking)

Responsibilities:

• Handle inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, and provide an appropriate solution to complaints.
• Follow company guidelines and scripts to ensure consistency and quality of service.
• Ensure first-call resolution through effective problem-solving and call handling.
• Appropriately escalate customer dissatisfaction.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and update information in the CRM.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Fluency in English and Hebrew (both written and spoken) is essential.
• Proven experience in a call center or customer service role (at least 1 year preferred)
• Excellent communication skills with active listening.
• Clear and articulate speech with excellent diction.
• Problem-solving skills and attention to detail.
• Good data entry and typing skills.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Basic computer skills, including familiarity with CRM systems and Microsoft Office.
• Track record of over-achieving quota.
• Excellent interpersonal skills and the ability to build relationships with team members and customers.
• A patient and empathetic attitude.
• Highly reliable with the ability to maintain regular attendance and punctuality.