Call Centre Operator
Slimmex Unibloom International Limited
Customer Service & Support
Healthcare
NGN
Less than 75,000
Easy Apply
New
3 days ago
Job Summary
We are looking to hire a Call Centre Operator, also known as customer service representatives or call centre agents, who will be responsible for handling incoming or outgoing calls from customers to address their inquiries, resolve issues, provide information, or offer support. They play a crucial role in ensuring positive customer experiences and maintaining customer satisfaction.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Answer incoming customer calls professionally and courteously.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Manage outbound calls as needed, such as follow-up calls or customer surveys.
- Utilize CRM systems or databases to access and update customer information.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication scripts when handling different topics.
- Meet personal/team qualitative and quantitative targets.
- Strive to provide first-call resolution for all customer inquiries.
- Escalate unresolved issues to the appropriate personnel or department.
Requirements:
- Minimum of a HND
- 1year experience
- Strictly female should apply
Remuneration: NGN 70,000
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