Case Manager-Client Service

Responsibilities:

Client Communication & Support:

• Serve as the primary point of contact for clients throughout the Social Security Disability claims process.
• Maintain regular communication with the client by providing them with regular case updates, ensuring they understand the status of their claims.
• Explain the application, reconsideration, and appeals process in clear and simple terms.
• Address the client's concerns with empathy and professionalism.

Case Management & Documentation:

• Gather and organize medical records, work history, and other required documents to support disability claims and update on Salesforce.
• Assist clients in completing necessary forms and paperwork for the Social Security Administration (SSA).
• Maintain detailed case files and documentation in the firm’s case management system client matter.

Collaboration with Attorneys & Social Security Office:

• Work closely with attorneys, paralegals, and support staff to prepare cases for the next stage.
• Contact SSA representatives to obtain the status of claims for clients.

Requirements:

• Minimum of bachelor’s degree in law/mass communication/English language or any relevant field, with at least a Second Class Upper (2:1) compulsory.
• Strong communication and client service skills—must be able to speak clear English
• Ability to handle confidential and sensitive information with professionalism.
• Excellent organizational skills and attention to detail.
• Highly proficient in Microsoft Suite, especially Word (abilities to navigate and effectively use this program without assistance in an office setting)
  
  

Preferred:

• Experience working in a law firm,
• Knowledge of Social Security Disability law and SSA regulations
• Experience in case management, social security disability claims, legal support, or a related field.
• Proficiency in the use of Salesforce CRM.
  
  

Other Prerequisites (Temporary Remote Work):

• This employment is an in-person job (in-office); however, you will be required to work remotely for a few months before working in an office space permanently. Therefore, the client must meet the following requirements.
• Applicants must have access to a good and stable power supply (either an inverter or a sound generator set)
• Must be willing to work from our office in CBD from 2 PM to 11 PM Monday through Friday with a transportation system provision in place for our staff.
• Applicants must have access to a reliable laptop with a minimum of 8GB RAM
• Applicants must have access to a strong and reliable internet service at his/her location.
• Applicants must be residents of Abuja.