City Operations Lead

Responsibilities:

• Monitor customer accounts for timely payments and ensure adherence to leasing agreements.
• Implement effective collections strategies to minimize overdue payments and reduce delinquency rates.
• Execute vehicle recovery processes following established policies and legal guidelines when necessary (e.g., due to non-payment or contract violations).
• Foster and maintain strong relationships with key on-demand platforms, ensuring our vehicles are seamlessly integrated into their operations.
• Develop and implement strategies to maximize the uptime of all vehicles in the assigned city.
• Monitor vehicle performance and maintenance schedules, coordinating with the maintenance team to minimize downtime
• Collaborate with key stakeholders in the city, including local authorities, transportation agencies, transportation unions and business partners, to promote the success of the business.
• Build and lead a high-performing operations team, providing guidance, coaching, and support.
• Generate regular reports on key operational metrics, including collections, recovery, vehicle uptime, and partnership performance.
• Analyze data to identify trends and develop strategies to optimize operations and enhance efficiency.
• Ensure that all operational activities comply with local, state, and federal regulations.
• Mitigate operational risks through proactive monitoring and adherence to best practices.

Requirements:

• Degree in Business Administration, Operations Management, or a related field.
• Proven experience in overseeing complex operations in the vehicle leasing industry.
• Strong leadership and decision-making abilities, with a track record of driving business growth and achieving operational targets.
• Excellent analytical skills and data-driven approach to problem-solving.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment, handling multiple priorities with a high level of adaptability.

Why you should join us

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.