New
2 days ago
Client Engagement Manager
5th Wall Consulting
Customer Service & Support
Real Estate
NGN
150,000 - 250,000
Easy Apply
Skills Required
Client Relationship Management Sales and Negotiation Customer Service Analytical Thinking Problem-Solving Communication Skills Microsoft Office Proficiency Market Analysis Business Acumen Customer-Centric ApproachJob Summary
Harmony Gardens seeks the services of a proactive, relatable and knowledgeable Client Engagement Manager. The ideal candidate will be responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth through proactive engagement and issue resolution
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Establish and nurture long-term, mutually beneficial relationships with clients.
- Actively listen to and understand client needs, goals, and challenges.
- Maintain regular communication with clients, providing updates, addressing inquiries, and proactively anticipating their needs.
- Ensure client satisfaction by providing excellent service and resolving issues promptly and effectively.
- Implement strategies to retain existing clients and drive repeat business.
- Manage the onboarding process for new clients, ensuring a smooth and positive experience.
- Collaborate effectively with other departments, such as sales, marketing, and operations, to ensure seamless client service.
- Know when and how to escalate client issues to the appropriate internal stakeholders.
- Provide valuable feedback to internal teams on client needs and experiences.
Requirements:
- 4 years experience
- Degree in a related field
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