Client Service and Administrative Officer

Responsibilities:

• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Preparing regular scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain office neatness 

Requirements:

• Proven experience as an Administrative Assistant,Customer  service representative or any other related role’
• Knowledge of office management systems and procedures
• Working knowledge of office equipment.
• Ability to work unsupervised
• Proficient in inventory and stock management skills
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Minimum of 2 years of proven work experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practice
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Location: Lekki 

Remuneration: NGN 150,000 - 180,000 Monthly