Client Service Executive

Responsibilities:

• Serve as the primary point of contact between the business and our clients.
• Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Regularly communicate with clients to understand their needs, preferences, and concerns.
• Ensure that client services are delivered in a timely and efficient manner.
• Coordinate with internal teams (sales, operations, and technical support) to fulfill client requirements.
• Monitor project progress and address any delays or issues.
• Respond to client inquiries, complaints, or issues promptly.
• Investigate problems, provide solutions, and escalate complex matters as needed.
• Follow up to ensure resolution and client satisfaction.
• Track key performance indicators (KPIs) related to client accounts.
• Analyze feedback and report on service performance.
• Provide insights and suggestions for improving service delivery and client satisfaction.
• Identify opportunities to upsell or cross-sell additional products or services.
• Maintain accurate records of client interactions and transactions.
• Prepare periodic reports on client activities and service performance.

Requirements: 

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Two-three years of Previous experience in client servicing, customer support, or sales.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
• Excellent verbal and written communication.
• Ability to convey information clearly and professionally.
• Strong commitment to client satisfaction.
• Proactive in addressing client needs.
• Ability to manage multiple client accounts simultaneously.
• Strong time management and prioritization skills.
• Analytical thinking to address client issues effectively.
• Decision-making skills to provide timely resolutions.
• Ability to work collaboratively with internal teams and clients.
• Empathy and patience in dealing with client concerns.
• Familiarity with CRM software and other client management tools.
• Basic understanding of the industry-specific products or services.