Client Service Officer

Responsibilities:

Project Management & Coordination:

• Oversee the full lifecycle of web projects & related services, including planning, execution, and delivery.

• Develop project timelines, set milestones, and ensure projects stay on schedule and within budget.

• Collaborate with design, development, and content teams to ensure that client specifications are clearly understood and met.

• Monitor project progress, track deliverables, and ensure all milestones are achieved within the agreed timeframe.

Client Relationship Management:

• Serve as the primary point of contact for clients, managing communications and ensuring their needs are addressed in a timely and professional manner.

• Build and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships.

• Provide regular updates to clients on project status, ensuring transparency throughout the process.

• Manage client expectations by communicating potential challenges or delays and proactively offering solutions.

Problem-Solving & Issue Resolution:

• Identify and resolve any issues or challenges that arise during the project, ensuring minimal impact on timelines or quality.

• Troubleshoot design, development, and technical issues in collaboration with internal teams, and ensure timely resolution.

• Escalate complex issues to the appropriate team or management as necessary to ensure client satisfaction.

Quality Control & Client Approval:

• Review project deliverables to ensure they meet the company’s standards and client expectations before presenting them for approval.

• Ensure that client feedback is incorporated at each stage of the project, maintaining a focus on delivering high-quality results.

• Coordinate client approvals at each project milestone, ensuring their requirements are met before moving to the next phase.

Project Documentation & Reporting:

• Maintain detailed records of project requirements, timelines, client communications, and feedback.

• Provide regular progress reports to clients and internal teams, highlighting successes, risks, and upcoming tasks.

• Track project performance metrics and KPIs to ensure projects are on track to meet objectives.

Post-Launch Support:

• Ensure smooth handover of the project to the client after the website launch, providing any necessary training or documentation for site management.

• Follow up with clients after launch to ensure satisfaction and address any post-launch issues or updates.

• Identify opportunities for ongoing support, including maintenance, SEO, and additional digital services.
  
  

Collaboration with Sales & Marketing:

• Work closely with the sales team to ensure smooth transition from sales to project execution, ensuring all client expectations are documented and met.

• Collaborate with the marketing team to ensure project deliverables align with client branding and marketing objectives.

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field is preferred.

• Proven experience in client services, project coordination, or a related role within the web development or digital services industry.

• Strong communication, negotiation, and interpersonal skills.

• Ability to manage multiple projects simultaneously while maintaining attention to detail.

• Familiarity with web development processes, terminology, and tools.

• Excellent organizational and time management skills.

• Proficiency in MS Office and project management tools.