Client Service Personnel

Responsibilities:

• Establish and maintain strong relationships with clients, from project initiation to completion.
• Accurately capture and communicate client specifications and requirements to internal teams.
• Work closely with clients to understand their project goals, budgets, and timelines, clarify technical specifications and design requirements, ensuring the internal teams have a clear understanding.
• Provide regular updates to clients on project status, timelines, and any changes.
• Facilitate communication between clients and internal teams to address design revisions, material changes, or production adjustments.
• Address any concerns, issues, or disputes that may arise during the project, and work with internal teams( production manager, architects, procurement) to provide solution(s).
• Ensure client satisfaction after project completion and gather feedback to improve future processes.
• Collaborate with the Business Development Manager to retain existing clients and attract new ones.
• Ensure accurate documentation of all client communication and agreements.
• Ability to market the company's products and services to attract new clients

Requirements:

• Degree in Business Administration, Marketing, or Public Relations
• Background knowledge in industrial design, engineering, or architecture
• Prior experience in the fabrication/manufacturing sector or marketing and advertising
• 2-5 years experience in customer/client service role
• Knowledge of materials, fabrication techniques, and production processes
• Strong communication and negotiation skills
• Time management and organization
• Problem-solving and conflict resolution
• Attention to details
• Client relationship management