Commercial Manager

Responsibilities:

• Develop and execute pricing strategies for air, sea, and land freight services based on market intelligence, and competitor analysis.
• Build and maintain relationships with airlines, shipping lines, and other vendors to secure competitive rates and service terms.
• Ensure timely responses to customer quote requests and maintain high accuracy and competitiveness in pricing.
• Ensure compliance with all operational and regulatory standards, including customs and international shipping laws.
• Participate in the preparation of proposals and cost estimates for business prospects, bids, and tenders.
• Promptly analyze and respond to rate requests and tenders in alignment with the company’s profit objectives.
• Coordinate and solve problems with the operations team, carriers, and other stakeholders to ensure successful deliveries of customer cargo.
• Work with the team to ensure swift response to all complex / project commercials within the required timeline.
• Ensure that the agreed gross profit margin is maintained on all commercial quotes for maximum business profitability.
• Collaborate with the sales team to prepare, review, and approve customer quotations.
• Identify and pursue new business opportunities, attending networking events to expand market share in freight forwarding services.
• Collaborate closely with Inside Sales and Business Development to meet sales targets, enhance service delivery, and resolve operational challenges affecting customer satisfaction.
• Validate sales quotations for accuracy and profitability before communicating with clients.
• Support the team in reviewing and updating commercial processes to enhance efficiency and effectiveness, optimizing workflows and customer interactions.

Requirements:

• An Expatriate who has worked in Nigeria for at least 10 years or a Nigerian with at least 20 years of experience in a pricing/Commercial role in a freight-forwarding company (in both ocean freight and air freight).
• Bachelor’s degree in business, Logistics, Supply Chain, or a related field; MBA or equivalent preferred.
• At least 10+ years of senior management experience in Nigeria.
• Experience in International Freight Forwarding (Both import and export operations)
• Strong negotiation, analytical, strategic thinking, and financial acumen skills, with proven experience in setting and managing KPIs for revenue growth, account retention, and profitability.