Community Manager

Responsibilities:

• Engage with Educational Stakeholders: Develop and nurture relationships with educators, students, parents, educational institutions, and other relevant stakeholders. Engage in conversations, respond to inquiries, and facilitate interactions that support the firm’s objectives
• Content Creation and Curation: Create and share valuable content tailored to the education sector. This may include blog posts, case studies, white papers, social media updates, and newsletters that highlight the firm’s expertise and services.
• Moderate and Manage Online Platforms: Oversee online communities such as forums, social media groups, and educational platforms. Ensure that discussions are productive, respectful, and aligned with community guidelines.
• Collect and Analyze Feedback: Gather feedback from the education community to understand their needs and challenges. Use insights to improve the firm’s services and tailor content to address specific issues faced by educators and institutions.
• Organize and Promote Events: Plan and manage events such as webinars, workshops, and educational seminars. Promote these events to engage with the community and showcase the firm’s expertise and offerings.
• Develop Engagement Strategies: Create and implement strategies to increase community engagement and participation. Develop initiatives that encourage interaction and foster a sense of community among educators, students, and other stakeholders.
• Collaborate with Internal Teams: Work closely with marketing, consulting, and client support teams to ensure that community insights are integrated into broader organizational strategies and that the firm’s messaging is consistent and effective.
• Advocate for the Brand: Represent the firm’s values and voice within the educational community. Promote the firm’s services and expertise while building a positive reputation and enhancing brand loyalty.
• Manage Crisis Situations: Address any issues or negative situations that arise within the community, providing timely and effective resolutions to maintain a positive environment.
• Report on Community Metrics: Track and report on key community metrics, such as engagement levels, feedback trends, and event participation. Share these insights with internal stakeholders to support decision-making and strategy development.

Requirements:

• Creative thinking and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Proven experience (3+ years) in communications and project management, preferably in a leadership role.
• Strong understanding of branding principles, marketing strategies, communication trends, and engagement tactics.
• Exceptional written and verbal communication skills.
• Proficiency in digital marketing, social media platforms, content management systems, and possibly sales.
• Excellent project management and organizational skills.
• Leadership skills with the ability to build, motivate, and mentor a team.