Community Manager

Mookie is a dynamic, community-driven sports gaming platform that empowers users by providing access to sportsbooks, community-generated content, and real-time sports data. Our mission is to foster a collaborative environment where users can make informed betting decisions while engaging with one another.

We seek a passionate and driven Community Manager to join our team and help cultivate, nurture, and manage relationships within our vibrant user community. You will serve as the voice of Mookie across various channels, ensuring our users are engaged, supported, and heard. Your role will be critical in promoting a positive, interactive, and inclusive community atmosphere.

• Engage with the Mookie Community:
• Actively interact with users across our app, Telegram, Instagram, Twitter (X), and WhatsApp, addressing questions, concerns, and feedback.
• Moderate user-generated content to ensure compliance with community guidelines and maintain a respectful environment.
• Foster engaging conversations by promptly responding professionally to comments, messages, and posts.
• Communication Strategy:
• Develop and execute innovative communication strategies to drive engagement and retention within the Mookie community.
• Collaborate with the product and marketing teams to share updates, announcements, and product news across all platforms.
• Content Creation:
• Create engaging, platform-specific content (posts, stories, polls, etc.) that resonates with Mookie’s audience and encourages discussion.
• Plan and manage community-driven events, Q&As, contests, and other initiatives to boost community involvement and excitement.
• User Support & Feedback Loop:
• Serve as the first point of contact for users seeking assistance or providing feedback, escalating issues to the relevant team when necessary.
• Collect and analyse user feedback to identify trends, pain points, and opportunities for improvement, providing actionable insights to the product development team.
• Growth & Community Engagement:
• Monitor community engagement metrics and implement strategies to enhance user participation and retention.
• Collaborate with influencers, brand ambassadors, and community leaders to extend our reach and build authentic brand advocacy.
• Crisis Management:
• Address negative feedback or incidents within the community swiftly and constructively, working to mitigate potential risks to Mookie’s brand reputation.

• Bachelor's degree or equivalent
• Proven experience as a Community Manager or in a similar role, ideally within a digital platform or gaming community.
• Excellent verbal and written communication skills with a keen eye for detail.
• Familiarity with the sports and gaming industries is a plus.
• Experience managing communities across multiple platforms, including Telegram, Instagram, Twitter (X), and WhatsApp.
• Strong interpersonal skills with a talent for fostering positive online relationships.
• Ability to work independently, prioritise tasks, and manage multiple communication channels effectively.
• Proficiency in social media management tools and content management systems.

• Interest, experience & good understanding of Sports and Sports betting
• Passionate about community engagement and building relationships.
• Creative thinker with a proactive approach to content and campaigns.
• Empathetic and patient, able to handle high-pressure situations calmly.
• Adaptable to changing needs and trends within the community.
• Analytical mindset for deriving insights from engagement metrics.
• Strong organisational and multitasking abilities to manage multiple channels effectively.

• NGN100,000 per month compensation.
• Opportunity to work in a growing startup environment with a passionate team.
• Remote flexibility