Community Service Manager

Responsibilities:

Program Development and Management:

• Design, implement, and evaluate community service programs that align with the organization’s mission and goals.
• Identify community needs and develop strategies to address them through targeted programs and services.
• Monitor and report on program outcomes and effectiveness.

Community Engagement:

• Build and maintain relationships with community partners, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums to promote programs and services.

Resource Management:

• Develop and manage program and event budgets, including securing funding and resources.
• Ensure effective use of resources to maximize program and event impact.

Reporting and Evaluation:

• Maintain accurate records of program activities, participants, and outcomes.
• Prepare reports for the Executive Director and leadership team.
• Use data and feedback to continuously improve programs and services.

School Events:

• In collaboration with the learning team and leadership team, plan all school events.
• Communicate with all stakeholders to ensure high attendance and high quality.
• Set up platforms to sign up for events.
• Own guest experience at all events.
• Conduct post-event analysis and generate reports.

Student Records:

• Ensure all student non-learning information is up to date on the school’s platform.
• Responsible for the continuous accuracy of non-learning records on the school’s platform.

Home-School Communication Management:

• Manage all school publications, including content coordination and production supervision.
• Prepare newsletters and emails to keep the community informed.

Parent Welfare:

• Monitor parent satisfaction and address concerns proactively.
• Implement preventive maintenance measures and develop systemic plans in response to issues.
• Monitor and update the Parents portal on the organization's website.

Qualifications:

• Bachelor’s degree in Mass Communication, Public Administration, or a related field.
• Minimum of 5 years of experience in community service management or a similar role.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work collaboratively with diverse groups and build strong relationships.
• Proficiency in using Microsoft Office and database management systems.

Physical Requirements:

• Ability to participate in community events and activities, which may include evenings and weekends.

Remuneration: NGN 250,000