Guest House Manager

Responsibilities:

Staff Services:

• Ensure all Staff have a comfortable and enjoyable stay.
• Address Staff complaints and requests promptly and professionally.
• Coordinate reservations, check-ins, and check-outs.

Facility Management:

• Maintain the cleanliness, safety, and functionality of the guest house.
• Oversee repairs and maintenance, ensuring all facilities are in excellent working order
• Conduct regular inspections of rooms and common areas.

Staff Management:

• Recruit, train, and supervise guest house staff (housekeepers, cooks, security personnel, etc.).
• Schedule shifts and ensure adequate staffing at all times.
• Monitor staff performance and provide feedback or training as necessary.

Budgeting and Reporting:

• Manage the guest house budget, including expenses for supplies, maintenance, and staff salaries
• Track and report occupancy rates, guest feedback, and financial performance to the management team.
• Ensure cost-effective use of resources without compromising service quality.

Compliance and Safety:

• Ensure the guest house complies with health, safety, and hospitality regulations.
• Implement and maintain security measures for guests and property.

Hospitality Standards:

• Establish and uphold high standards of service and cleanliness.
• Develop and implement policies to enhance guest satisfaction and operational efficiency.

Requirements:

• 0-1 year experience
• Minimum of OND