Contact Center Agent
GIG Logistics
Customer Service & Support
Shipping & Logistics
NGN
75,000 - 150,000
Easy Apply
New
Today
Job Summary
The Call Center Agent is responsible for handling customer inquiries, providing support, and resolving issues through various communication channels, such as phone calls, emails, or online chats.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customer's complaints regarding specific
- products as well as services.
- Selling additional services by recognizing opportunities to up-sell
- Transferring customer calls with complex queries to the appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedures, and other inquiries - in a patient and calm manner through all service channels
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guests in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Enter details of every contact in the system as required, obtain new customer information, and update existing customer details on the CRM.
- Ensure deliverables are met within the ascribed SLA timeframe.
Requirements:
- Minimum of HND from a government-recognized tertiary institution
- 1-2 years of experience as a call center agent.
- Strong communication and interpersonal skills.
- Customer-centric, tech-savvy, young and personable.
- Evidence of mandatory NYSC scheme or Exemption Certificate.
- Must reside around Surulere/Okota.
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