New
3 days ago
Customer Care Representative
Victor Ludorum Solutions
Customer Service & Support
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
We seek a suitable candidate for this position.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Answer incoming calls and respond to customer inquiries regarding products, services, and company policies.
- Process customer orders, handle returns and exchanges, and resolve billing issues.
- Provide technical support and troubleshooting assistance to customers.
- Proactively identify and address customer needs and concerns.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the appropriate team members.
- Meet and exceed performance metrics related to call handling time, customer satisfaction, and resolution rates.
- Stay up-to-date on product knowledge, service offerings, and company policies.
- Contribute to a positive and collaborative team environment.
Requirements:
- 2 years experience
- Diploma from a reputable institution
- Excellent communication skills
- Strong technical and analytical skills
- Great team player
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