New
2 days ago
CRM Support Specialist
MBL Hightech
Customer Service & Support
IT & Telecoms
NGN
400,000 - 600,000
Easy Apply
Job Summary
We are looking for a CRM Support Specialist to join our team. The ideal candidate will have strong organizational skills, technical adaptability, and the ability to manage multiple customer inquiries efficiently.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Handle customer inquiries related to trading, platform navigation, and account management within the CRM system
- Provide clear and professional support on topics such as margin calculations, leverage, and trading execution
- Use Chrome DevTools to inspect requests, analyze network activity, and share relevant details with internal teams
- Communicate effectively with customers and internal stakeholders to resolve issues
- Track and follow up on unresolved issues to ensure timely resolution
- Interpret customer feedback and contribute to process improvements
- Adapt to flexible work hours, including shifts and extended hours when necessary
Requirements:
- Strong organizational skills with the ability to handle multiple customer requests efficiently
- Familiarity with CRM systems and customer support workflows
- Understanding of margin, leverage, and basic trading concepts
- Experience using Chrome DevTools to inspect and troubleshoot API requests
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and provide solutions under pressure
- Technical adaptability and willingness to learn new tools and processes
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