Customer Assistant
OBITEK NIGERIA LIMITED
Customer Service & Support
Job Summary
We are seeking a well spoken, confident, efficient and diligent Customer Assistant at Obitek Nigeria Limited. The personnel is required to resolve customer complaints, build customer satisfaction, answer customer enquiries, sell company products and services.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
Receive and process online orders.
Update and manage the company’s website and social media pages.
Convert leads into actual sales.
Liaise with and manage courier companies.
Develop and maintain an updated customer/vendor list.
Answer and direct phone calls.
Organize and prepare for exhibitions and outdoor sales events.
Assist in the preparation of regularly scheduled reports.
Handle customer enquiries and complaints.
Establish, develop and maintain positive business and customer relationships.
Work in line with company policy to achieve set sales targets and outcomes within schedule.
Send weekly email blasts, WhatsApp messages, bulk SMS etc.
Closely monitor online trends and inventory.
Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory.
Answer first line queries and complaints from customers.
Report discrepancies and problems to the Operations Manager.
Give advice and guidance on product selection to customers.
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to the management.
Working within established guidelines, particularly with product lines.
Work with management to organize and execute online sales campaigns
Perform all other duties as assigned
Requirements:
- OND/HND or BSC in any related discipline preferably marketing, business, and finance.
1-3 years experience in an e-commerce role.
Experience with sales targets.
Experience with customer service roles.
Computer training certification is a plus.
Good customer service skills
Good networking, prospecting, and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication, and negotiation skills
Good written and verbal communication skills
Able to work in a fast-paced environment
High proficiency in MS Office Suite & Excel
Must be able to prepare management reports and correspondence
Good initiative, time, and stress management skills
A keen eye for detail
Social media savvy
Sociable and friendly
Confident and pleasant
Knowledgeable of current trends
Assertive and creative
Good looking & smart
Must be able to work under pressure
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.