New
6 days ago
Customer Call Agent
DR. Amadasun Hopsital Limited
Customer Service & Support
Healthcare
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Call Agent handles customer inquiries, concerns, and issues via phone, email, or other communication channels
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Responding to customer calls and messages
- Resolving customer complaints and issues
- Providing product or service information
- Answering customer questions and concerns
- Documenting customer interactions and feedback
- Meeting customer service standards and metrics
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to empathize with customers and provide solutions
- Knowledge of products or services
- Ability to work in a fast-paced call center environment
- Technical skills in CRM software and call center tools
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