Immediate Start
New
4 days ago
Customer Care Agent
Eltees Farms Limited
Customer Service & Support
Agriculture, Fishing & Forestry
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Customer Care Agent serves as the primary point of contact for customers, providing exceptional support and assistance to resolve inquiries, issues, and requests. The role focuses on maintaining a high level of customer satisfaction by delivering timely and effective solutions while upholding company policies and standards.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, or WhatsApp.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints or escalate them to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Troubleshoot and resolve customer care issues efficiently to ensure customer satisfaction.
- Continuously improve customer support processes by identifying recurring issues and suggesting solutions.
Requirements:
- Excellent interpersonal and communication skills, with the ability to engage customers cordially and effectively.
- Strong organizational skills to manage multiple tasks and customer cases simultaneously.
- Problem-solving mindset and ability to troubleshoot issues to resolution.
- Previous experience in customer service or a similar role is an advantage.
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