Customer Care Executive

Responsibilities:

• Customer Interaction:
  • Handle inbound customer inquiries via phone, email, chat, and social media.
  • Provide prompt and accurate information to customers on products/services, order status, account inquiries, and company policies.
  • Actively listen to customer concerns, identify root causes, and offer appropriate solutions.
  • Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.
  • Build and maintain positive customer relationships.
• Order Processing & Fulfillment:
  • Process customer orders accurately and efficiently.
  • Handle returns, refunds, and exchanges according to company policy.
  • Provide order status updates to customers.
• Issue Resolution:
  • Identify and escalate complex issues to relevant departments (e.g., technical support, billing, management).
  • Document customer interactions and resolutions in the CRM system.
• Process Improvement:
  • Provide feedback on customer interactions and identify areas for improvement in customer service processes.
  • Contribute to the development and implementation of new customer service initiatives.
• Teamwork & Collaboration:
  • Work effectively as part of a team to achieve customer satisfaction goals.
  • Share knowledge and best practices with colleagues.

Requirement:

• Education: High School Diploma or equivalent required. Some college preferred.
• Experience: 1-2 years of experience in customer service or a related field.
• Skills:
  • Excellent communication skills: Strong verbal and written communication skills, including active listening and clear articulation.
  • Problem-solving skills: Ability to analyze problems, identify root causes, and develop effective solutions.
  • Interpersonal skills: Ability to build rapport, empathize with customers, and maintain a professional demeanor.
  • Technical skills: Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems, Microsoft Office Suite).
  • Customer service orientation: Strong customer focus with a commitment to exceeding customer expectations.
  • Multitasking abilities: Ability to handle multiple tasks simultaneously and prioritize effectively.