Immediate Start
New
2 days ago
Customer Care Representative
Shade International Gaming Limited
Customer Service & Support
Entertainment, Events & Sport
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking for bright young candidates for the position of Customer Care Representative, who want to grow in the Sales and Marketing field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English. Ready to work in shifts to handle inbound/outbound calls.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries, and complaints, and providing accurate information.
- Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
- Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
- Document and update records of customer interactions, transactions, comments, and complaints in the company’s database.
- Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
- Meet daily and monthly call handling quotas and performance metrics set by the management.
- Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
- Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
- Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.
Requirements:
- At least 1 year of experience as a Customer Care Representative
- OND/HND/BSc in any field of study
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