Customer Care Representative

Responsibilities:

• Serve as the first point of contact for inquiries, providing accurate information about IT training programs and services.
• Handle customer queries and complaints professionally via phone, email, and in-person interactions.
• Assist prospective students with course registration, payment, and onboarding processes.
• Maintain records of customer interactions and follow up to ensure satisfactory resolutions.
• Collaborate with the training and administrative teams to deliver an excellent customer experience.
• Provide updates to customers on training schedules, class changes, and program developments.
• Promote the company's training programs and internship opportunities to potential clients.
• Ensure a clean and organized reception area and maintain the company's professional image.

Requirements:

• Minimum of an OND/HND/Bachelor’s degree in a relevant field.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Previous experience in a customer care or administrative role is an advantage.
• Ability to multitask, prioritize, and work under minimal supervision.
• Familiarity with IT training or a related field is a plus.

Working Hours: Monday to Saturday, 8:00 am – 4:00 pm (with one day off).

Salary: Competitive and commensurate with experience.

This role is ideal for a proactive individual passionate about customer satisfaction and promoting educational services in the tech industry.