Customer Care Officer

SAFELIFY CUSTOMER CARE OFFICER


Position Summary:

We are looking for a motivated and customer-focused Customer Care Officer to join our dynamic team. This role involves providing excellent customer service support, assisting with social media inquiries, and offering administrative assistance. The ideal candidate will have strong interpersonal skills, a proactive attitude, and the ability to multitask in a fast-paced environment.



Key Responsibilities:

1. Customer Service Support:

Respond to customer inquiries via phone, email, and chat promptly and professionally.


Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.


Maintain accurate and up-to-date records of customer interactions and feedback in the CRM system.


2. Social Media Assistance:

Monitor and respond to customer queries and comments on social media platforms.


Collaborate with the marketing team to address customer concerns raised on social media.


Assist in creating and scheduling engaging posts that align with brand guidelines and customer needs.


3. Administrative & Marketing Support:

Perform general administrative tasks such as filing, data entry, and maintaining customer databases.


Prepare reports on customer interactions and satisfaction levels for management.


Coordinate with other departments to resolve customer-related issues efficiently.


Follow up with marketing leads and potential clients


4. Problem-Solving and Escalation:

Analyze recurring customer issues and provide feedback for process improvements.


Escalate complex cases to appropriate team members or management while ensuring timely resolution.


5. Relationship Building:

Develop strong relationships with customers to foster loyalty and trust.


Provide proactive support by anticipating customer needs and offering tailored solutions.



Qualifications and Criteria:

Education and Experience:

Bachelor’s OR Master’s degree in Business Administration, Marketing, or a related field is preferred.


At least 2 years of experience in customer service, social media management, or a similar role.


Skills and Competencies:

• Excellent verbal and written communication skills.

• Proficiency in using customer service software (e.g., Zendesk, Freshdesk or any other software) and social media platforms (e.g., Facebook, Instagram, Twitter).

• Strong organizational and time-management skills.

• Problem-solving abilities with a customer-first mindset.

• Basic knowledge of administrative tools and software, including Microsoft Office Suite and Google Workspace.


Additional Criteria:

Ability to work independently and collaboratively in a team setting.


Professional and positive attitude, with a focus on delivering exceptional customer experiences.


Familiarity with analytics tools for social media and customer satisfaction metrics is a plus.



What We Offer:

Competitive salary and benefits package.


Opportunities for career growth and skill development.


A supportive work environment focused on teamwork and innovation.


If you are passionate about delivering top-notch customer service, adept at managing social media interactions, and thrive in an administrative support role, we encourage you to apply.


To Apply:

Please send your resume and a cover letter explaining your interest in the position and how your skills align with the responsibilities to
Safelify Nigeria


admin@safelify.org

+234 805 914 8033