Customer Care Officer

Responsibilities:

• Greet and assist walk-in clients, answering their inquiries about properties and services.
• Handle incoming calls, emails, and messages promptly and professionally.
• Provide accurate information on property listings, pricing, and availability.
• Sourcing for leads and bringing in new clients for the company
• Address and resolve customer complaints, escalating issues when necessary.
• Follow up on client inquiries and ensure timely feedback is provided.
• Build and maintain strong relationships with clients to foster loyalty and satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Prepare and manage customer-related documentation, including contracts and invoices.
• Assist with scheduling appointments and property viewings for clients.
• Collect and analyze customer feedback to identify areas for improvement.
• Work closely with the management team to implement strategies that enhance customer satisfaction.
• Coordinate with the sales and marketing teams to provide seamless support to clients.
• Stay updated on company services, promotions, and real estate market trends.

Requirements:

• Proven experience in a customer service role, preferably in real estate or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of customer relationship management (CRM) tools is an advantage.
• Minimum qualification: OND/HND/bachelor’s degree in any relevant field.
• People-oriented and management, meeting new clients
• Target and goal-driven