Customer Care Representative

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person
• Troubleshoot and resolve customer complaints or concerns efficiently and effectively.
• Maintain accurate customer records and document all interactions in the company’s database.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Gather and document customer feedback to identify trends and areas for improvement.
• Participate in training sessions and ongoing professional development.

Requirements:

• BSc or HND in Mass Communication or English language.
• Minimum of 3 years experience in a customer service or customer support role.
• Strong verbal and written communication skills
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits:

• Health insurance package after 12 months
  
• Home ownership contribution