Customer Care Representative
In-Charge Solutions Limited
Customer Service & Support
Real Estate
NGN
Less than 75,000
Easy Apply
1 month ago
Job Summary
As a Customer Care Representative, you will be the first point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring customer satisfaction while adhering to company policies and procedures.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person
- Troubleshoot and resolve customer complaints or concerns efficiently and effectively.
- Maintain accurate customer records and document all interactions in the company’s database.
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Gather and document customer feedback to identify trends and areas for improvement.
- Participate in training sessions and ongoing professional development.
Requirements:
- BSc or HND in Mass Communication or English language.
- Minimum of 3 years experience in a customer service or customer support role.
- Strong verbal and written communication skills
- Proficient in using customer service software and Microsoft Office Suite.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a strong commitment to customer satisfaction.
Benefits:
- Health insurance package after 12 months
- Home ownership contribution
Remuneration: NGN 70,000 Monthly plus a 10% commission structure.
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