Immediate Start
3 weeks ago

Job Summary

The Customer Relationship Officer will be responsible for managing and maintaining strong relationships with customers to enhance satisfaction, improve retention, and ensure a positive experience with the company. This role involves responding to inquiries, addressing concerns, and working closely with various departments to meet customer needs.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Customer Engagement & Support:
  • Act as the primary point of contact for customers, handling inquiries and concerns through calls, emails, and in-person interactions.
  • Ensure timely resolution of customer complaints and escalate unresolved issues when necessary.
  • Provide accurate information about company products, services, and policies.


Relationship Management:

  • Build and maintain strong relationships with both new and existing customers.
  • Identify customer needs and provide solutions to enhance satisfaction.
  • Follow up with clients to ensure their concerns are addressed and they remain engaged with the company.


Service Improvement & Feedback Management:

  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Work with internal teams to improve customer experience based on feedback.
  • Recommend process enhancements to boost customer satisfaction and retention.


Sales & Business Support:

  • Collaborate with the sales and marketing teams to support customer acquisition and retention strategies.
  • Promote company offerings and upsell products or services where applicable.
  • Assist in onboarding new customers and ensuring a smooth transition.


Crisis Management & Conflict Resolution:

  • Handle difficult customer interactions with professionalism and problem-solving skills.
  • Follow company protocols for managing disputes and escalating serious issues.
  • Ensure a positive resolution that aligns with company policies.


Administrative & Reporting Duties:

  • Maintain and update customer records in the company database.
  • Prepare regular reports on customer interactions, satisfaction levels, and service improvements.
  • Ensure compliance with company policies and industry regulations.


Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • Proven experience in customer service, sales, or client relations.
  • Excellent verbal and written communication skills for handling calls and emails.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in CRM software, Microsoft Office, and customer service tools.
  • Knowledge of customer service best practices and industry trends.




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