Customer Care Representative

Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
• Communicate effectively with customers via phone, email, chat, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Maintain a detailed record of customer interactions, transactions, and feedback.
• Ensure customer satisfaction by following up on inquiries and complaints.
• Work closely with other departments to ensure a seamless customer experience.
• Identify and suggest improvements to enhance customer service processes.
• Meet and exceed customer service targets and performance metrics.

Requirements:

• Minimum of 2 years of experience in customer service, customer relations, or a related role.
• Excellent command of English (both written and spoken).
• Strong interpersonal and communication skills.
• Ability to handle stressful situations and resolve customer concerns professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software is an advantage.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Must reside in Lekki or along Orchid Road (applications from outside this area will not be considered).

Benefits:

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth and development opportunities.
• Friendly and professional work environment.