Immediate Start
New
5 days ago
Customer Care Representative
Zarah Doughnuts
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
We’re looking for a proactive and customer-focused representative to manage customer communication and support across social media platforms and phone calls. You’ll be the voice of our brand, ensuring a smooth and engaging experience for our customers while maintaining a positive online presence.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries and resolve issues via TikTok, WhatsApp, Instagram, Facebook, and phone calls.
- Maintain a positive and engaging brand presence across all social media platforms.
- Develop and implement content strategies that promote customer engagement and brand awareness.
- Collaborate with internal teams to handle complaints and improve the customer experience.
- Monitor industry trends and social media updates to refine communication strategies.
Requirements:
- Excellent communication and interpersonal skills.
- Strong understanding of major social media platforms (TikTok, Instagram, WhatsApp, Facebook).
- Previous experience in customer service or social media management is a plus.
- Ability to multitask and stay organized in a fast-paced environment.
- Problem-solving mindset and a customer-first attitude.
- Familiarity with digital tools and CRM systems is an advantage.
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