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1 month ago

Customer Care Representative

Stockhut

Customer Service & Support

IT & Telecoms NGN 75,000 - 150,000 Negotiable Plus Commission
Easy Apply

Job Summary

Stockhut is a cryptocurrency organization that’s into buying and selling of gift cards and all cryptocurrencies. We seek to hire a suitable candidate to fill the position of customer support officer at Stockhut.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


Requirements:

  • Minimum academic qualification of a Bachelor's degree in any related discipline
  • Minimum of 1 year of work experience
  • Must be computer literate, digitally savvy, and smart
  • Must be smart and can work under pressure
  • Ready to work remotely and in a shift system(day/night)

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